DELIVERY, PICKUP & ORDER FULFILMENT POLICY
Advertising and Brand Publishing Website: https://tapriwali.andabhurjiglobal.com
Company / Store Name: ________________________________
Registered Address: ___________________________________________
Business / Operating Address: __________________________________
GSTIN: ________________________________
FSSAI Licence / Registration No.: ______________________________
Udyam MSME No.: ________________________________
CIN / LLPIN / Proprietorship Registration, if applicable: ________________________________
Customer Support Email: ________________________________
Customer Support Phone: ________________________________
Effective Date: ________________________________
Grievance Officer / Contact: ________________________________
Store-owner completion notice: The fields above are intentionally blank and must be completed by the actual
store owner/operator before publication. The owner/operator is responsible for entering accurate legal, tax,
food-safety, contact and registration information and for obtaining professional legal/tax advice where required.
These templates are not a substitute for advice from an advocate, CA, CS, FSSAI professional or other qualified
adviser.
1. Service area
The store will deliver only to locations shown as serviceable by its ordering system or communicated by
staff. Availability may vary by time, distance, weather, events and operating capacity.
2. Preparation times
Food is generally prepared after an order is accepted. Estimated preparation times are indicative and
may change during peak periods or operational disruption.
3. Delivery handover
Customers should provide accurate address and phone details and be reasonably available to receive the
order. The store or delivery partner may require confirmation of receipt.
4. Delays
Traffic, weather, public events, road restrictions, delivery-partner capacity, equipment failure and other
circumstances may cause delay. The store should communicate material delays where reasonably
practicable.
5. Pickup
For pickup orders, customers should follow the stated collection time and location. Food should be
transported safely after collection and consumed or stored appropriately.
6. Missing/wrong items
Customers should contact support promptly if an item is missing, incorrect or materially damaged. The
store may request order details or reasonable evidence to investigate.
7. Customer-caused non-delivery
If delivery fails because the customer provided an incorrect address/phone number, cannot be reached,
refuses the order or prevents safe handover, the store may apply its cancellation/refund rules subject to
applicable law.
8. Third-party delivery partners
Where delivery is outsourced, the store may share only the information reasonably needed to fulfil the
order and may be subject to the partner’s operational terms.
Legal/compliance note: The operator should document whether delivery is performed by its own staff, an
Odoo-integrated provider, a marketplace or an independent delivery partner, because responsibilities and
disclosures can differ.
Advertising and Brand Publishing Website: https://tapriwali.andabhurjiglobal.com
Company / Store Name: ________________________________
Registered Address: ___________________________________________
Business / Operating Address: __________________________________
GSTIN: ________________________________
FSSAI Licence / Registration No.: ______________________________
Udyam MSME No.: ________________________________
CIN / LLPIN / Proprietorship Registration, if applicable: ________________________________
Customer Support Email: ________________________________
Customer Support Phone: ________________________________
Effective Date: ________________________________
Grievance Officer / Contact: ________________________________
Store-owner completion notice: The fields above are intentionally blank and must be completed by the actual
store owner/operator before publication. The owner/operator is responsible for entering accurate legal, tax,
food-safety, contact and registration information and for obtaining professional legal/tax advice where required.
These templates are not a substitute for advice from an advocate, CA, CS, FSSAI professional or other qualified
adviser.
1. Service area
The store will deliver only to locations shown as serviceable by its ordering system or communicated by
staff. Availability may vary by time, distance, weather, events and operating capacity.
2. Preparation times
Food is generally prepared after an order is accepted. Estimated preparation times are indicative and
may change during peak periods or operational disruption.
3. Delivery handover
Customers should provide accurate address and phone details and be reasonably available to receive the
order. The store or delivery partner may require confirmation of receipt.
4. Delays
Traffic, weather, public events, road restrictions, delivery-partner capacity, equipment failure and other
circumstances may cause delay. The store should communicate material delays where reasonably
practicable.
5. Pickup
For pickup orders, customers should follow the stated collection time and location. Food should be
transported safely after collection and consumed or stored appropriately.
6. Missing/wrong items
Customers should contact support promptly if an item is missing, incorrect or materially damaged. The
store may request order details or reasonable evidence to investigate.
7. Customer-caused non-delivery
If delivery fails because the customer provided an incorrect address/phone number, cannot be reached,
refuses the order or prevents safe handover, the store may apply its cancellation/refund rules subject to
applicable law.
8. Third-party delivery partners
Where delivery is outsourced, the store may share only the information reasonably needed to fulfil the
order and may be subject to the partner’s operational terms.
Legal/compliance note: The operator should document whether delivery is performed by its own staff, an
Odoo-integrated provider, a marketplace or an independent delivery partner, because responsibilities and
disclosures can differ.